Background and Property Overview
Tower Lane is a unique affordable senior living community with 328 units, a mix of HUD-subsidized and market-rate apartments. The community prioritizes providing services and programs that enhance residents’ quality of life, far beyond what is typically offered in similar settings. Tim Smith, a property manager, emphasizes the importance of creating a proactive and supportive environment that feels like home, with a strong focus on social engagement, resident well-being, and a forward-thinking approach to amenities and services.
“We’ve found a way to provide services and programs in a HUD setting to improve their quality of life… Our mission doesn’t settle for that; we strive to give more to our residents so they can live their best lives.” — Tim Smith, Property Manager
Challenges and the Need for Managed Wi-Fi
Managing an aging building presents unique challenges, particularly with maintaining a modern infrastructure in a property constructed before 1974. As digital needs have grown exponentially, especially post-COVID-19, reliable internet connectivity has become critical. The community implemented managed Wi-Fi due to a refinancing requirement and the need to upgrade its emergency response systems. The decision to partner with Spot On Networks was driven by a need for reliable service and local support, and it has proven invaluable for both residents and staff.
“When we first rolled this out in 2018, the needs were different… After COVID, everyone did telehealth, and we were thankful for the funding to be able to put in that T1 line. The needs are growing exponentially.” — Tim Smith, Property Manager
Implementation and Impact
The managed Wi-Fi solution provided by Spot On Networks allowed Tower Lane to offer bundled internet and cable services at a lower cost than mainstream ISPs, creating a revenue stream that supports meal plans and resident programs. The community’s Wi-Fi infrastructure enables residents to access telehealth, stay connected with family, and engage in digital activities. Tim notes that one resident even plays Mario Kart online with her grandson in Texas, highlighting the transformative impact of technology on resident engagement.
Operational Benefits and Resident Satisfaction
Managed Wi-Fi has improved daily operations by allowing staff to access resident apartments more frequently, ensuring proactive care and maintenance. It has also enhanced the overall appeal of the community, with new residents and their families expressing relief and satisfaction at having access to reliable, affordable internet and cable services. The revenue generated is reinvested into community programs, enhancing the quality of life for all residents.
Future Connectivity Needs and Goals
Looking ahead, Tim foresees a continued shift in residents’ digital needs and is open to exploring new technologies. He believes that funding should be made available for more resident service coordinators and programs to keep the community vibrant and engaging. Tower Lane aims to maintain its high standards in digital connectivity while staying adaptable to future changes.
Lessons Learned and Partnership Value
Tim highlights the importance of flexibility and strong customer support from Spot On Networks, emphasizing the value of having a local office and dedicated service managers. He advises peers to find a balance between affordability and high-quality service. The community’s experience shows that managed Wi-Fi is not just a utility but a strategic asset that enhances resident satisfaction and operational efficiency.
“We found the sweet spot of having an affordable system that works efficiently and having customer service be able to pick up the phone and fix things quickly. The response time and answers have never disappointed. “
— Tim Smith, Property Manager
Tower Lane demonstrates how a thoughtful implementation of managed Wi-Fi can enhance the living experience in affordable senior housing. By leveraging technology to meet residents’ evolving needs, Tower Lane continues to stand out as a model for other communities. The partnership with Spot On Networks plays a critical role in sustaining this commitment to quality, accessibility, and innovation.