Frequently Asked Questions

Create An Account/ Log On First Time

You will need a registration code in order to create your account. If you have not received a registration code, please contact your property staff to obtain your free code.

  • To connect to your property’s Wi-Fi network, make sure that Wi-Fi is enabled on your device, then look for your property’s name (or SSID) on the list of available networks and connect to it
  • Once connected to your property’s network, open your favorite internet browser. You will see a login page for your property.
  • Click on “New Users Register”
  • Enter your registration code in the corresponding field. Then fill out the remaining fields to create your new user account
  • After entering your personal information you will see a button to “Enable Automatic Login For My Devices”. By clicking this checkbox, you will not be asked to login on each device more than once. You can change that option at anytime.
  • Click Submit. You are now able to access your property’s Wi-Fi network
How Do I Enable Wi-Fi Calling on My Phone?

To make or receive calls over Wi-Fi, you must enable Wi-Fi Calling on your smartphone and connect to the Wi-Fi Calling network from your device. To connect:

  • Go to Settings>Cellular>Wi-Fi Calling> Enable (Turn On) Wi-Fi Calling
  • Go to Settings> Wi-Fi> Choose your property’s Wi-Fi Calling network

Some carriers may require you to register an E-911 address. An E-911 (Emergency address) will be provided to the carrier by you. This address is used as a last resort to locate you in the even of an emergency if cellular location, GPS or Wi-Fi network GPS fail to locate your device. Typically your E-911 address is your home address or the address where you are most frequently.

About E-911 Address
  • Some carriers may require you to register an E-911 address. An E-911 (Emergency address) will be provided to the carrier by you. This address is used as a last resort to locate you in the even of an emergency if cellular location, GPS or Wi-Fi network GPS fail to locate your device. Typically your E-911 address is your home address or the address where you are most frequently.
Setting Up Automatic Login On Your Devices

To set up MAC authentication or automatic login for your account, please visit our Customer Portal, log in and choose

How Can I Contact Spot On Support?

Spot On has 24/7 live customer support to assist you. You may Open A Support Ticket online, email support@spotonnetworks.com or call us toll-free at anytime: 877-768-6687

Change Password/ Change Plan/ Update Account

To change your password or make changes to your account, please visit our Customer Portal.

Learn more about Spot On Networks

Spot On Networks

55 Church Street New Haven, CT 06510 US

Call Us

Hours

New Haven, CT Headquarters 

Monday – Friday: 8am – 6pm

24/7 Network Operations Center

(877) 768-6687

support@spotonnetworks.com