Client Background
Company: BET Investments
Property: Keystone Flats
Location: Pittsburgh, PA
Property Type: Student Housing, High-Rise
Keystone Flats, managed by BET Investments, is a student housing community that required a high-quality wireless internet solution for its high-rise environment. The goal was to provide seamless Wi-Fi access in both the individual apartments and shared amenity areas, ensuring reliable connectivity throughout the property.
Challenges
Keystone Flats faced the challenge of ensuring stable internet connectivity for its student residents, who rely heavily on high-speed Wi-Fi.
“Keystone Flats strives to provide the best possible experience for our leaseholders. A part of that experience is their internet connectivity in the building,” noted Wolfgang Stearns. This need for strong connectivity across all areas of the property led to the decision to seek a managed Wi-Fi solution.
Choosing Spot On Networks
Wolfgang Stearns, property manager, has worked closely with the Spot On Networks team and was impressed by their commitment to service.
“I have been pleased with the diligence and professionalism that I have encountered with Spot On team members,” Stearns said, reflecting on his experience with the company during an upgrade project in 2024.
Implementation and Upgrade Experience
- Initial Implementation: Spot On Networks was first installed as the Wi-Fi service provider for Keystone Flats when it opened in late 2018.
- 2024 Upgrade Project: In July 2024, the property underwent a significant upgrade to improve its Wi-Fi services.
Stearns shared, “The services and on-site hardware were upgraded for our community, and the implementation of said upgrade was genuinely positive.” He noted that the team handled challenges effectively, particularly replacing and reconnecting access points. “Our project manager, Rich Patla, worked diligently to handle these challenges and quickly ensured that every piece of hardware was functioning properly, and our residents’ internet connectivity was uninterrupted.”
Customized Solutions
Spot On Networks tailored the solution to meet Keystone Flats’ unique needs by installing strategically placed access points.
“The Wi-Fi access points installed in our community were strategically installed in various hallways and apartments to ensure that a network of connectivity was available for all residents in all areas,” Stearns explained.
This approach ensured that all areas of the property, from apartments to shared amenity spaces, had strong and secure internet access.
Positive Outcomes and Resident Satisfaction
The Wi-Fi upgrade led to various improvements:
- Improved Onboarding Process: “The new onboarding process has been an improvement over previous years,” Stearns noted, reflecting on the ease with which new residents could connect to the network.”
- Consistent Connectivity: “Our residents are very pleased to have internet access in their apartment and in their amenity areas,” said Stearns. “They are grateful to have uninterrupted service property-wide thanks to the strategic implementation of the access points.”
- Efficient Support: The feedback from residents has been largely positive, particularly when issues arise. “When residents contact us regarding their Wi-Fi, they are typically reaching out regarding an issue of some kind… our Spot On Networks colleagues are quick to offer support and are consistently helpful and patient.”
Operational Efficiency and Added Value
Stearns highlighted how Spot On Networks has contributed to operational efficiency:
“Our operational efficiency has improved… our staff can focus on various non-internet projects and tasks, knowing that our residents will still have the necessary support available to them should internet inquiries arise.”
He also noted that some residents consider the quality of the Wi-Fi service to be a valuable part of their rent, enhancing the perceived value of living at Keystone Flats.”
Support and Technical Assistance
While there were instances where technical support faced challenges, Stearns emphasized that, overall, Spot On Networks provided excellent service: “The Spot On Networks employees, including the customer relations team and technology department, have provided unparalleled support.”
One specific instance of effective support was when Keystone Flats encountered issues with their CCTV cameras.
Stearns recalled, “The team at Spot On was kind enough to connect with our vendor and remotely resolve the matter – ensuring that all devices were functioning properly.”
Recommendation and Collaboration
Stearns highly recommends Spot On Networks, stating, “I would recommend Spot On Networks to others primarily because of the genuinely positive experience I have had working with their team… each interaction is productive, and the net result is that our Keystone Flats residents are receiving excellent service.” He emphasized the professionalism, diligence, and support provided by the team.
Advice for Other Properties
For other properties considering a managed Wi-Fi solution, Stearns advised patience and open communication:
“Patience is a virtue, and Wi-Fi services will never be without their occasional hurdles. However, working with firms like Spot On Networks means that a dedicated team of professionals are available to provide support if and when any problems should arise.”
Spot On Networks has been an asset to Keystone Flats, providing a reliable and customized Wi-Fi solution that enhances resident satisfaction and operational efficiency. Their professional approach, responsive support, and tailored services have enabled Keystone Flats to deliver on its commitment to providing the best possible living experience for its student residents.